(“PrepFit”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, subscribing to our meal services, communicating with us, or otherwise interacting with our business.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our meal preparation, ordering, subscription, delivery, pickup, customer support, and website services.
By accessing our website, creating an account, placing an order, subscribing to our services, or otherwise providing personal information to PrepFit, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy, subject to applicable law.
This Privacy Policy applies to personal information collected through our website, online ordering platform, subscription system, customer forms, email communications, customer support interactions, promotional campaigns, and related business operations.
This Policy does not apply to third-party websites, platforms, payment processors, delivery partners, or external services that may be linked to or integrated with our website.
Those third parties are responsible for their own privacy practices, and we encourage you to review their privacy policies separately.
We collect only the personal information reasonably necessary to operate our business, fulfill orders, manage subscriptions, provide customer support, and improve our services.
Depending on how you interact with PrepFit, we may collect the following categories of information:
• Identification and contact information, including your name, email address, phone number, billing address, and delivery address.
• Account and order information, including account login details, order history, subscription preferences, selected meal plans, delivery or pickup instructions, and customer service notes.
• Dietary and food-related information voluntarily provided by you, including dietary preferences, restrictions, allergies, allergen-protocol requests, nutrition goals, and meal customization requests.
• Payment-related information required to process transactions. Full payment card details are handled by our third-party payment processor and are not stored directly by PrepFit.
• Technical and website usage information, including IP address, browser type, device information, pages visited, referring URLs, cookie identifiers, and general analytics data.
We may collect personal information directly from you when you complete website forms, create an account, place an order, subscribe to meal plans, contact us by email or message, request customer support, join a waitlist, participate in promotions, or provide allergy or dietary information.
We may also collect certain information automatically through cookies, analytics tools, website logs, and similar technologies when you browse or interact with our website.
PrepFit uses personal information for legitimate business purposes connected to operating and improving our meal preparation and customer service operations. These purposes include:
• Processing, confirming, preparing, and fulfilling customer orders.
• Managing customer accounts, subscriptions, pauses, renewals, cancellations, and payment records.
• Coordinating delivery, pickup, customer notifications, and order-related communications.
• Responding to customer questions, complaints, refund or credit requests, and service issues.
• Reviewing allergy, dietary, or special handling requests, including requests under our Allergen Protocol Service.
• Improving our website, menu offerings, customer experience, operational workflow, and product quality.
• Sending service-related notices, administrative messages, updates, and, where permitted, promotional communications.
• Preventing fraud, misuse, unauthorized transactions, chargebacks, or security incidents.
• Complying with legal, tax, accounting, health, safety, and regulatory obligations.
PrepFit may collect dietary preferences, allergy information, or other food-related details only where you voluntarily provide that information to us. This information is used to help us review customer requests, prepare orders where feasible, administer any allergen-protocol process, and communicate with you about meal suitability.
Although this information may relate to food sensitivities, allergies, or health-related preferences, PrepFit does not provide medical, nutritional, or dietetic advice. Customers remain responsible for assessing whether our products are suitable for their individual needs, medical conditions, allergies, or dietary restrictions.
Where you submit allergy-related information, you authorize PrepFit to use that information for the limited purpose of reviewing, administering, and fulfilling your order or allergen-protocol request.
We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law. Consent may be express, such as when you complete an order form or opt in to communications, or implied, such as when you provide information necessary for us to fulfill an order.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, operational, or food safety requirements. Please note that withdrawing consent may limit our ability to provide some services, including order fulfillment, delivery, subscription management, or allergen-protocol handling.
Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality, remember preferences, understand website traffic, improve user experience, and measure the effectiveness of marketing efforts.
You can adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect the functionality of certain website features, including account access, checkout, ordering, and saved preferences.
PrepFit does not sell personal information. We may share personal information only where reasonably necessary for business operations, service delivery, legal compliance, or protection of our rights.
We may disclose limited personal information to the following categories of service providers and partners:
• Payment processors and checkout providers for transaction processing and fraud prevention.
• Website hosting, e-commerce, subscription, customer relationship management, email, and analytics providers.
• Delivery or logistics providers where needed to complete delivery.
• Professional advisors, including accountants, lawyers, insurers, and business consultants.
• Regulatory, legal, or government authorities where disclosure is required or permitted by law.
Payments are processed through third-party payment providers. PrepFit does not directly store full credit card numbers or complete payment card credentials on its own systems.
Your payment information is handled by the applicable payment processor in accordance with its own terms, security standards, and privacy policy. PrepFit may receive limited payment-related information, such as transaction confirmation, payment status, billing details, and partial card information required for customer service, accounting, or dispute resolution.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These safeguards may include restricted access to customer records, use of secure third-party platforms, password-protected systems, administrative controls, and internal practices designed to limit unnecessary access to personal information.
No electronic system, website, transmission method, or storage platform is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, prevent fraud, comply with legal and tax obligations, and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal or operational requirements.
You may request access to the personal information we hold about you and may ask that inaccurate or incomplete information be corrected, subject to applicable legal limitations.
You may also request information about how your personal information has been used or disclosed, or withdraw consent for certain uses where permitted by law.
To make a privacy request, please contact us using the contact information listed at the end of this Policy. We may need to verify your identity before responding to a request.
Where permitted by law, PrepFit may send promotional emails, menu updates, offers, or business announcements. You may unsubscribe from promotional emails by using the unsubscribe link provided in the email or by contacting us directly.
Even if you unsubscribe from promotional communications, we may still send transactional or service-related messages, including order confirmations, delivery updates, subscription notices, payment issues, account messages, or policy updates.
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. Where personal information is processed outside Canada, it may be subject to the laws of that jurisdiction.
By using our services, you acknowledge that your information may be transferred to, stored in, or processed outside Canada by trusted service providers, subject to contractual, technical, or organizational safeguards where appropriate.
PrepFit’s services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
PrepFit may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business practices.
When we update this Policy, we will revise the effective date above. Continued use of our website or services after an updated Privacy Policy is posted means you accept the updated terms, subject to applicable law.
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